Refund & Returns Policy

This policy covers uniform and branded merchandise purchased through the Education Incorporated online shop.

Wrong size or fit

Uniform items can be exchanged for a different size within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition with tags attached. Bring the item and your proof of purchase to the school office to arrange an exchange.

Change of mind

If you’ve simply changed your mind, unworn and unwashed items in original condition may be returned within 30 days of purchase for a refund to your original payment method. Items marked as final sale, and made-to-order or personalised items (such as named embroidery), cannot be returned unless faulty.

Faulty or damaged items

If an item arrives damaged or has a manufacturing fault, contact us with your order number and a description (and photo, if possible) of the issue. We will replace the item or refund it in full, at no charge to you.

Refunds

Once we’ve received and inspected a return, we’ll notify you by email of its approval and process any refund within a reasonable time to your original payment method. All payments and refunds are processed through Payfast, a PCI-DSS compliant payment provider; we never see or store your card details. Please allow a few business days for a refund to reflect, depending on your bank.

Collection

All orders are collected from the school office — we don’t currently offer courier delivery. We’ll email you once your order is ready for collection.

Need help?

Contact the school office on 011 467 8015 for anything related to an order, exchange, or refund.